Support

Getting an account

Accounts are issued by the Local — you cannot sign up inside the app. Write to iamunionapp@gmail.com from the email address you want to sign in with, and your account will be created on that address.

Signing in for the first time

Setting up the first time, the app confirms your phone number with a code sent by text. After that you sign in with your email address and your password.

I can’t sign in

I’ve forgotten my password

Tap Forgot Password on the sign-in screen and follow the email. If the email does not arrive within a few minutes, check your spam folder before writing to us.

My password used to work and now it doesn’t

If you had an account before the Local moved to its new system, your old password did not carry across. Use Forgot Password once to set a new one, and it will work normally from then on.

The code never arrives

Check the number you entered, and that your phone has signal. If it still doesn’t arrive, write to us with the number on your account.

Notifications

Open Settings in the app. Notification turns everything on or off; Meeting & Vote Reminders controls reminders separately, so you can keep those and mute the rest. If you have turned notifications off for the app in your phone’s own settings, the app cannot override that — turn them back on there first.

Voting

Open Calendar, then Votes. A ballot you have not voted on shows Cast Now; once you have voted it shows View Detail, where you can check what you chose. You can only vote once on a question, and a vote cannot be changed afterwards. Note that votes are recorded against your member record — see the Privacy Policy.

Contracts and benefits

Open Contracts and search by name. Tap a contract to read it in the app, or use the download button to keep the PDF on your phone. If a document will not open in the app, use Open in browser on the detail screen.

Changing your details

Your name and profile photo can be changed in Settings. For anything else on your record, write to the Local.

Deleting your account

See Delete your account.

Still stuck

Write to iamunionapp@gmail.com. Telling us your name, the phone or email on your account, and what you were doing when it went wrong gets you a useful answer faster.